Identifying the problems of organisational structures - Free Essay Example

Sample details Pages: 5 Words: 1361 Downloads: 6 Date added: 2017/06/26 Category Management Essay Type Analytical essay Did you like this example? The purpose of doing this report is to apply our management skills and the understanding of the management theories by means of choosing a business and identifying the problems in it and providing the possible practical solution. The solution has to be implemented in a way that is effective and benefits the organization. STRUCTURE OF THE STUDY The report is divided into various sections and each section has got sub-sections. Section 1 highlights of the assignment part A, where the problems are identified using the SWOT Analysis and a proposal to search the solution was given. Don’t waste time! Our writers will create an original "Identifying the problems of organisational structures" essay for you Create order METHODOLOGY The method used to carry out the research was by means of interview and information from the website. https://www.gen-i.co.nz/about/Pages/TheGen-iStory.aspx IMPLICATION By going through the report, one can identify our understanding and applications of the Management theories. The report is designed to provide solution to the identified business problem that can be implemented and benefit the organisation. Problem is in Organisational Structure and it can be managed by training managements and staffs in Management areas and team work styles. (Gen-I website and Employee( My Landlord) About Gen -i Gen-i is an Australasian company that combines the IT and telecommunications services to provide converged ICT solutions for businesses across New Zealand and Australia. It is a member of the Telecom New Zealand Group which consists of a team of more than 3000 energetic people in 17 locations across New Zealand and Australia. They have come a long way since the beginning of the year 2004 when Telecom Advanced Solutions, Gen-I and Computer land were brought together under the name Gen-I. Thus, we have chosen to do our project on the ICT Operations Department. The Objectives of the Organization To be the number one ICT service provider in Australasia and To be the preferred ICT service provider in Australasia. Strategies It is believed that in order to deliver the bold vision and clear mission, a clear, pragmatic set of strategies that balance the near term performance is needed. Their strategies are the foundation of their transformation and each strategy leads to the other, providing a clear path to reach their goals. (Gen-I website and Employee( My Landlord ) SCOPES of Gen-i Protect and grow the traditional product and service revenues- this is about ensuring that money is kept flowing for future investments. Deliver operational and financial effectiveness and efficiency- making sure that the cash flow is directed to the most productive use. Connectivity Invest in world class infrastructure and capability- the most productive use of the cash flow is by reversing the pattern of the under investment, both in technology and in the products and services. Develop new wave products and services ( Brand)- with an investment in world class infrastructure and capability, Gen-I have given itself the capability to innovate, both for the customers and for New Zealand. Enable their people to grow and succeed- by putting themselves at the heart of this transformation; they have the chance to succeed- not just as individuals but as ONE Telecom. Meet the needs of key external stakeholders- Gen-Is success leads to the success of their stakeholders- thei r customers, shareholders, the media, the politicians and the NZ public. Problem: ORGANISATIONAL STRUCTURE Gen-i has a Bureaucratic type of organisational structure since it is part of such a large organisation, Telecom. Telecoms operating model defines how the company is organised. The structure reflects and focuses on customers; which allows them to reach their needs quickly and effectively. They have: Five customer- facing business units- 4 in New Zealand (Chorus, Telecom Wholesale, Telecom Retail and Gen-i Australasia) and AAPT in Australia. A Technology and Shared Services (TSS) business in New Zealand. A lean Corporate Centre. This can be seen in the model below: (Gen-I website and Employee( My Landlord ) Gen-is 3 Layer Organisational Structure (Gen-I website and Employee( My Landlord) Client Delivery Functional Accountabilities ICT Operations Department (Gen-I website and Employee( My Landlord) IDENTIFYING THE PROBLEMS USING SWOT ANALYSIS To find out the existing underlying problems of the business we have used the very important tools of management. These are: SWOT Analysis. This will give a better idea as where Gen-i- is heading and what can happen at present situation. STRENGTHS Well established and is big in terms of staff turnover. Very skilful people as training is provided to ensure the workers are confident to carry out their duties well. Provide end-to-end support, that is, customers are considered to be the main priority in terms of getting the best and quality service. It is an Australasian company. Therefore, they have foot prints in Australia and all over New Zealand. Customers facing help desk are mostly local, hence Kiwi flavour, ensuring that there is quick turn around on customer requests. Well structured documented process in place. WEAKNESSES Huge overhead and this leads to the problem of: Budget- increase in the financial expenses since all the help desk are locals. Managing people since there are many locations all over New Zealand and keeping track of what exactly is taking place in each location is hard, especially in the smaller towns. There is no specific way to check as to what the workers are doing in these small locations. OPPORTUNITIES Well placed in the current market to look after the customers, thus they can expand more and consider having other locations in New Zealand. Have overhead (help desks) off shore. THREATS Operational separation Opportunity for more service providers to join the market and create tough competition. Chances of staff moving to other companies entering the market. This would require training and re-training. Competitors could have overhead off shore. (Gen-I website and Employee( My Landlord ) Due to the operational separation, more companies will be entering the market and provide more competition. Customers usually go for products that are well established in the market. However, since there would be more companies entering the market, there would be more alternatives for customers to switch to other alternatives. At present there are only few competitors providing similar services and in order to prove to be a tough competitor to others Gen-i has entered into goal partnership with their suppliers. However there is threat of new entrants merging with the existing competitors and provide more competition pressures. With more competitors providing the s ame services, the customers will have the power to drive down the prices and in this regards Gen-i is well placed and prepared to bring their prices down due to the goal partnership with their suppliers. Their focus is more on providing quality service and not just to compete on prices. THE BARGAINING POWER OF SUPPLIERS The 2 main suppliers of products and services are CISCO and Nortel, both American companies. Gen-i is in goal partnership with both the companies and no other company in New Zealand have that partnership with them, therefore they do not have much concern about the price from their suppliers. (Gen-I website and Employee( My Landlord ) PROBLEMS IDENTIFIED AND PROPOSAL TO FINDING SOLUTIONS PROBLEM: Organisational Structure Here are some of the other problems with organisational Structure: Organisational restructure due to operational separation. Resourcing- high staff turnover leads to increase in budget expenses in terms of salaries and resources used to train and retrain staff. Managing staff. PROPOSAL TO FIND THE SOLUTIONS TO THE PROBLEMS Conclusion In order to find the solutions to the Organisational Structure we will be: Looking at the organisational system more properly by going through the company manuals, by means of which we will come to have an idea about the company procedures on implementing changes. Manuals should be shown as In-house training. This way staffs will have full verse of the manual with practical. Interviewing people, staffs with different branches such as feedbacks, appraisal as how Gen-i- can govern its Organisational Structure. Managers should have a clear communications to pass information to his staffs and get feedback as to how things can be carried out to improve the organisation structure to remain in the competitive market. Ghant Chart to reach the proposal. Objectives Time Jan Feb March April Meeting Training (Products/ Process) Budgeting Training Technical Skills Advancement Feedback (Gen-I website and Employee ( My Landlord )

Essay on The Key to A Successful E-commerce Site - 1531 Words

The Key to A Successful E-commerce Site Despite the rapid growth of E-commerce sites, 43 percent of the them fails, and the difference between the success and the failure is consumer experience, according to Ecommercetimes.com. The Dotcom Survival Guide reported there is still one resource left untapped that can save dotcoms from failure. Its the one resource that historically is most ignored in favor of ads, press, and flashy features yet its the one resource that can lead dotcoms to survival. That resource is customers. Customers can provide the revenues needed to attain profitability. Customers can give the word-of-mouth marketing to drive traffic. Customers can give the feedback needed to continually improve the website.†¦show more content†¦Its important to remember that the customer experience is a strategic issue, and not just an accumulation of tactics. In fact, its the most strategic issue an e-business can work on. A dot-coms strategy should be directly based on the customer experience. Improving the customer experience can lead directly to higher revenues. On an e-commerce site, building a great customer experience makes it quicker and easier for customers to buy, raising the conversion rate. On high-volume e-commerce sites, raising the conversion rate by one tenth of 1% can add as much as $10 million in incremental revenues per month. The customer experience is the key to dot-com survival. To survive, dot-coms must improve their customer experience. HOW TO CREATE A GOOD CONSUMER EXPERIENCE? More and more users with minimal technical expertise are getting online, and they are demanding simple, fast, easy-to-use e-commerce sites. The Web makes switching (to a competitor) fast, cheap, and as easy as typing in a new URL. To better understand the value of a good customer experience, creativegood.com has provide the 3-Ms framework.  · Medium. The Web is a constrained medium: screens are small, modems are slow, and users are technically inexperienced. Despite all the hype about futuristic potential online, the true way to succeeding online is to create good customer experiences that work within the constraints of the Web.  · Marketing. The WebShow MoreRelatedE-marketplace, E-mall, E-tailing Essay1125 Words   |  5 PagesIntroduction: There are various electronic commerce activities and mechanisms. E-Commerce Activities and Mechanisms include the following but not limited to: E-Market Place: It is an online market usually B2B where buyers and sellers exchange goods or services. EC transactions take place in the electronic equivalent of a mall called the electronic marketplace (e-marketplace). Electronic marketplaces utilize different tools (electronic shopping cart, e-catalog, fulfillment technologies, and checkoutRead MoreForms and Classification of Online Business1729 Words   |  7 Pagesbusiness According to (Adam, Z.R.), the major different types of e-commerce (B2B) Business-to Business, (B2C) Business-to-Consumer, (B2G) Business-to-Government, (C2C) Consumer-to-Consumer and M-commerce which is mobile commerce. Business-to-business is simply e-commerce that is present between two businesses. It is said that it is the fastest growing type of e-commerce, much faster than B2C. It is a type of e-commerce wherein two businesses transact with each other online. About 80% of onlineRead MoreCommunity: Being LinkedIn to the World of E-Commerce Essay examples1338 Words   |  6 Pagessocial networking sites are now the most convenient and easy way to connect all of these players in order to be accepted. LinkedIn is a perfect example of a social networking site that allows all of these players to interact to gain whichever acceptance they may need or be seeking. By using key e-commerce concepts, LinkedIn is able to be a strong, successful online community for businesses, consumers, employees, students, and job seekers. When creating an online networking site, it is importantRead MoreComputer Security Systems Report : A Literature Review For Electronic Commerce Security850 Words   |  4 PagesCSci530 Computer Security Systems report: A literature review for Electronic Commerce Security Zhiheng Chu 4398125439 zchu@usc.edu I have read the Guide to Avoiding Plagiarism published by the student affairs office. I understand what is expected of me with respect to properly citing sources, and how to avoid representing the work of others as my own. I wrote the material in this paper, except for such material that is quoted or indented and properly cited to indicate the sources of the materialRead MoreAn Analysis of Chinaa E-Commerce Industry1488 Words   |  6 PagesAnalysis of China’s E-Commerce Industry Introduction A little more than 10 years ago, China’s path to e-commerce leadership would have been difficult to foresee, even as the tech boom in the US and other markets saw the development of e-commerce as an important B2C and C2C channel. In 2000, China had yet to develop any e-commerce applications, and had only 2.1 million total internet users. Payment systems and physical delivery mechanisms to facilitate the development of e-commerce transactions wereRead MoreThe Perceived Benefits of E-Commerce the Internet Adoption Strategies for Smes1399 Words   |  6 PagesLiterature Review 1 The Perceived Benefits of E-Commerce The Internet Adoption Strategies for SMEs Cheng Peng North Carolina State University Professor Mordzak FLE 101 Dec.2, 2011 Literature Review 2 Introduction Due to the popularity and rapid expansion of the Internet and network technology, electronic commerce (e-commerce) has become a major activity in contemporary business operations. Today, enormous business activities are conducted online. People go online to sell and buy bothRead MoreE Commerce Is A Process Of Buying Essay956 Words   |  4 PagesFuture of E-Commerce E-commerce is a process of buying, selling, transferring, or exchanging products, services, and/or information via electronic transactions. These business transactions occur either business-to-business, business-to-consumer, consumer-to-consumer or consumer-to-business. E-Commerce is swiftly growing throughout the years with the development in Internet and innovation. The gigantic development of virtual groups - individuals getting together in ad hoc groups online - guaranteesRead MoreB2C and B2B Web Site Supply Chain Difference981 Words   |  4 PagesB2C and B2B Web Site Supply Chain Differences Ah, the wonders that technology has wrought in the world of business. Or should it be phrased: ah, the wonders that business has called forth from the world of technology? Whether it is the chicken or the egg, many changes have developed and with the advancements in what is now called e-business, businesses and consumers have benefited. Though e-businesses vary in scope and methods, they can be categorized basically as business-to-consumer (B2C)Read MoreFuture Of E Commerce : A Process Of Buying And Selling Of Goods And Services On The Internet938 Words   |  4 PagesFuture of E-Commerce E-commerce is a process of buying and selling of goods and services on the internet through electronic transactions (Bartholome, 2002). These transactions occur either business-to-business, business-to-consumer, consumer-to-consumer or consumer-to-business. E-Commerce is swiftly growing throughout the years with the development in Internet and innovation. The gigantic development of virtual groups - individuals getting together in ad hoc groups online - guarantees to alter theRead MoreSnookis Beach Boutique: E-Commerce Strategies1677 Words   |  7 PagesSnookis Duds Beach Boutique e-Commerce Strategies Creating a highly differentiated and unique identity in the crowded clothing retailing markets on the Jersey Shore boardwalk takes a combination of one-of-a-kind designs, a strong multichannel selling strategy that includes social media and the Web, and a positive in-store customer experience. Retailing is as much about creating a unique in-store experience as it is about creating a differentiated and defensible market identity online (Piturro

Summer Assignment Free Essays

Compare and contrast the government, religion, geography, and economy of the three English colonial regions. Be sure to consider the role of race, gender, and ethnicity. English colonies in America were, for the most part, successful and fruitful, albeit for starkly different reasons. We will write a custom essay sample on Summer Assignment or any similar topic only for you Order Now The three regions of New England, the Carolinas and the Chesapeake Bay had different ways of earning their ways, which translated into gaps in culture, religion, and forms of government. The economy in New England was eased off of small food farms owned by families, artisans products, and trade with Native Americans. Consisting of almost singularly Puritans wishing solace from England’s corrupt monarchy, the region became a series of small, tight-knit communities which were bound together by their hatred of England. The commonwealth nature of New England brought about elected governors and a modern-style two party government, but created a slightly socialist way of distributing wealth throughout the interconnected community. This region contrast heavily with each of the two southern regions, which were much more diverse ethnically and religiously. The Carolinas were filled with all types of European immigrants, treated mostly equally, while the Chesapeake was a refuge for Catholics and a destination for slave labor. Both the Carolinas and the Chesapeake region were based on large plots of land, headed by aristocratic leaders, although the structure differed slightly as the Carolinas fell back onto a pseudo-feudal system while the Chesapeake region had more of a slave-master dynamic. Women had a slightly bigger role In these parts as co-leaders of labor workers. Not surprisingly, the limited and geography of each region dictated what was grown there and consequently the economic systems in each region. The southern, hot, humid, flat, swampy climate gave way to rice and tobacco, grown on hundreds of acres, while the harsh winters of the north limited agriculture to small home farms. Slavery gained traction in the south as a way to raise profit margins, as landowners eschewed the practice of keeping indentured servants In favor for free labor from â€Å"anonymous. The diversity of the regions was remarkable, although what would be more remarkable to the common eye would be the way they all bound together despite heir differences in the face of a common enemy, the British, in the years to come. And thought? As the beginning of revolutionary thought and action by a unified American people, the Great Awakening left its bigger mark as the sparks of revolt against the British government. The media through which it achieved this were the minds and hearts of Americans. One of the most unifying principles of Awakening thought was that all denominations of Christianity were more or less equal, giving the diverse population of the colonies a sense of belonging in a new land as opposed to the resection of Catholics and other Christian minorities in England at that time. Demonstrations by otherwise commonly such as Jonathan Edwards reduced the sense of authoritative leadership by the Awakening preachers. This sense of togetherness bound colonists as one. The Awakening also made a change in peoples’ values, taking the emphasis ever so slightly off prayer and worship and instead compelling people to appreciate their own self-worth. While this shift was not universally accepted, it had a big enough impact to influence the interests of colonists towards materialism. As people began thinking for themselves instead of eating the Jumbled British church/state govern their lives, they began to see the flaws in the system they were being ruled by. The Great Awakening was the first demonstration of American culture, uniting a people more tightly than any population under the British Empire. Hey should control their own economic, political, and religious destiny? A slew of events and other influences convinced English colonists in the Americas that they be better off without Britain providing a â€Å"guiding† hand. In the mid to late sass, after incurring war debts from military involvement both in the New World ND in Europe, Engla nd began imposing taxes on its colonies, using them as a scapegoat to regain lost funds. These duties seemed unfair and useless to colonists, who did not benefit from the tax, because many Bruits residing in Europe were exempt. The placement of British troops in the colonies to help enforce the taxes further annoyed colonists. This quartering, combined with fickle restrictions on settlement boundaries that prohibited settlement of colonists in thousands of acres of British territory, caused unrest and calls for internal control were heard. Having pirated without much conflict across an ocean from the technical rulers of the colonies, and having established autonomous legislative bodies such as the House of Burgesses resist Parliament, there was no apparent reason to have further governance from such an estranged leader. Enlightenment beliefs that supported religious tolerance also distanced, and in colonists’ minds, elevated the ideals of the soon-to-be Americans over the British norm of strict Protestantism. The amalgamation of these different impetuses drove the colonists to believe they, and only they, should be in control of their destiny moving forward. Why did the events following the French and Indian war separate England from its colonies and serve to unite the colonies? The rift between England and its colonies continued to grow following the Seven Years War, first with the Proclamation line. This limited opportunities for westward expansion, stunting economic growth for those wishing to extend across the Appalachians. Next, a series of acts passed by Parliament whose aim was to recuperate funds lost from the war through duties on the colonies elicited both grumblings and outright protest from citizens, as well as implant with Parliamentary rule, the disobedience was a sign of things to come. Looking to counter with a stronger grip, Parliament passed the Declaratory Act, an aggressive statement saying that Parliament had the right to enforce and put in place any law at any time anywhere in the colonies. Presumably, this did not go over well with the colonists, many of whom came to the colonies to catch a break from the set- in-stone procedures of British life. The first fracture between the two sides most probably was the Boston Massacre, and its effect is prominent in the modern opinions of the event. In America, we see the Massacre as ruthless murder, while in England the killings were Just subjugation of rowdy protestors. The entire colonial system now had a common enemy. Once Parliament took over even more power in the colonies by handling the pay of Massachusetts officials, which sent of cries of despotism through the colonial population, the collective colonial disgust for Britain showed itself through the Boston Tea Party in allegory of the war soon to come that would change the face of the planet until today. Chapter 6: Analyze how the American people made the shift from separating from an imperial system to creation of a republican form of government. The announcement of American revolution prompted formation of new governments to control the people and fulfill the dream of true independence from Britain. Extricating the colonies from political influence from England was a task eagerly performed by civilians, who, at the sound of the word â€Å"independence,† took to the streets to level statues of British authority. While freeing America from European influence was largely achieved by war, the Continental Congress that had drafted our nation’s founding documents took to the more daunting task of setting up a government for he newest nation backed by a republican ideology. In the interim, questioning â€Å"what it meant to be no longer English, but American,*† the people of America felt lost and without identity. There were basic principles the people desired in the United States, freest of countries, such as the eradication of hierarchical protection for members of the government. Guided by these basic necessities for legislature and society as a whole, state constitutions reflected more accurately the many identities of America in each state. One differentiating factor between states was the level of democracy; hill it was important for commoners to have oversight of the government, states like Pennsylvania were chided for perhaps giving the people too much power. As time went on, these procedures were whittled closer to the Massachusetts template of building a constitution, in which the people had the final say. The US Constitution followed much of the same principles as the states’, confirming the republican equality of all citizens (read white landowning men). As young America began to find states. Evaluate the key differences between the Pennsylvania and Massachusetts State Constitutions. After independence was achieved, there was a clear consensus in the United States that the nation was to be free, and a democracy. However, the degree to which democracy was implemented was up to each individual state. An excellent paragon of different interpretations of democracy is seen when the state constitutions of Pennsylvania and Massachusetts are put side by side. In the northeastern Massachusetts, where communities were tightly bound together, the freedom was given to the people, who reviewed and approved or disapproved of a working constitution at a special convention. The overall fate of the state was left in the hands f the citizens rather than a few elected officials; they had the final say. Furthermore, Massachusetts residents were sure to put boundaries on what legislators could do, such as delegating the tasks of budget control and appointment of certain officials to an assembly of normal citizens. In Pennsylvania, however, republicanism was interpreted as a super-democratic state of being, where every white, taxpaying male had an equal say, and could contribute to debates on key topics. While there was Just a single legislative house, its constituents could be changed yearly. These two points attracted raised eyebrows and had other states question Pennsylvania long-term viability with the potential for such an unstable system of government. To boot, property was nearly redistributed to compensate for the danger of â€Å"an enormous proportion of property vested in a few individuals† endangering the common happiness and rights of the citizens. It seemed as if Pennsylvania was willing to resort to economic socialism to preserve political democracy. The popularizing nature of these propositions divided the state, whereas in Massachusetts, the best interests of all citizens were kept in mind to avoid conflict. How to cite Summer Assignment, Papers Summer assignment Free Essays AP Microeconomics Summer Assignment Economics is a way of looking at the world and making rational decisions based on costs and benefits. Wondering how Over the summer, please read the book, Naked Economics: Undressing the Dismal Science, by Charles Wheelan. As you read the book, take notes that will help you answer some important questions and understand economic concepts. We will write a custom essay sample on Summer assignment or any similar topic only for you Order Now Your task is described below. Choose any five concepts discussed and analyzed by Wheelan. (The concepts should be from different chapters in the book. Understanding the examples used in the book, try to relate these concepts to other situations that you might have experienced, or read about in the business/economic news. Create a poster, collage or a scrapbook related to your 5 economic events. Be ready to discuss your work in class. As you read the book, make a list of all the Nobel Prize winners mentioned. Be creative and have fun with the assignment. This assignment is due the first day of class. Enjoy your summer! or a scrapbook related to your 5 economic events Be ready to discuss your work in How to cite Summer assignment, Papers